Question 1

Are your products genuine?

Accepted Answer

Yes. Every product is sourced directly from authorized distributors — never grey-market imports or unmarked repacks. What's on the rating plate is what you get.

Question 2

How fast is delivery?

Accepted Answer

Orders placed before 3 PM ship the same day. Most metro cities receive delivery within 2-4 business days; other regions may take a little longer.

Question 3

Do you offer Cash on Delivery?

Accepted Answer

Yes, COD is available for orders up to ₹50,000. Orders above that value require online payment via Razorpay (UPI, cards, netbanking, or wallets).

Question 4

What is your return policy?

Accepted Answer

Unused items in original packaging can be returned within 7 days of delivery. Electrical items showing signs of installation or use cannot be returned for safety reasons — see our Shipping & Returns page for details.

Question 5

Do you offer bulk pricing for contractors?

Accepted Answer

Yes. Electricians and contractors ordering in bulk get tiered pricing. Reach out to sales@electromart.com with your requirements.

Question 6

How do I track my order?

Accepted Answer

Once logged in, go to My Orders to see real-time status — Placed, Confirmed, Packed, Shipped, and Delivered.

Frequently Asked Questions